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The Willows is a residential home for adults who have learning disabilities and complex needs, including behaviours that may challenge, autism and other associated issues.

The Willows is a handsome, well-proportioned Victorian house located in the heart of Warminster. It provides generous accommodation for up to ten people over three floors and is situated in beautiful, private landscaped gardens.

We believe that anyone living at The Willows should have the same care and opportunities as they would in their own home. That’s why we recognise, respect and support individuality, encouraging people to take as much control of their lives and decision making as they can, while offering care, support and guidance.

Our specialist team are experts in person-centred assistance and our range of services and strategies can help individuals to manage complex behaviours effectively.

All staff working at the service undertake accredited Positive Behaviour Support training.


Individualised support

Support at The Willows is precisely tailored to the needs and wishes of the individual. We try to achieve not only what is important for someone but also what is important to him or her. This holistic approach is very person-centred and promotes positive outcomes and development of skills for life and leisure.

We work with individuals, and those significant in their lives, to set - and achieve - short, medium, and long term goals. These change over time, so our support plans are regularly reviewed and updated as necessary.


"It's a joy to work with a fantastic team for the benefit and well-being of their residents. Congratulations on everything and the quality of the services offered. A place where private life is beautifully combined with the attention and care given by well-trained people."

Support Worker

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Our techniques include:

  • Structured and robust behavioural management
  • Positive behaviour support for complex behaviour
  • Intensive but not risk averse support plans
  • Encouragement of independence
  • Total communication to ensure everyone actively participates in planned care
  • Continuous assessment and review to ensure a responsive service

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Location and contacts

Autonomy Life Limited - The Willows, 72 Boreham Road, Warminster, Wiltshire  BA12 9JN.
Tel: 01985 215757  email: 

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    Paul Chester

    Meet the Service Manager: Paul Chester

    Paul started his care career in 1994 - 1999 with the Royal National Institute for Deaf People. During this time he supported individuals with various learning/physical disabilities and sensory/dual sensory loss and obtained his Care Certificate Level 3.
    In 1999 - 2017 Paul worked for Wiltshire Council, firstly in the residential services then a benchmark Care Officer (Senior) within the Adults Respite Services supporting people with a learning/physical disabilities on short term planned visits or emergency placements. During this time he was lucky enough to work in all the local authority services and gained some wonderful knowledge and experience before obtaining his BTEC in First-Line Management and his Level 5 Diploma in Leadership for Health and Social Care -Adults Advanced Practice.
    After obtaining his management qualifications, Paul worked as Deputy Manager, Team Leader and Manager within various services.
    In 2017 – 2019 he worked for Voyage Care, managing two residential services and also for a short while a supported living service covering Wiltshire and Swindon. 2019 – 2023 he joined Nobeck Limited as an IT Infrastructure Operations Manager for a change of sector, but realised he missed the care sector too much. Paul joined Autonomy Life in November 2023.
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